Shop & Merchandise informationProcessing and shipping time :
Upon placing an order, it typically takes 2-5 business days for your items to be prepared, packaged, and shipped.Shipping policy :
All orders are dispatched from France via La Poste (French Post Office). Shipping costs include tracking, which is available until delivery for specific destinations. Tracking is available until delivery for these destinations: Albania, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Mali, Malta, Mexico, Morocco, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Togo, Turkey, United Kingdom, United States.
(subject to change throughout the year).
For other destinations, tracking is effective only until the order leaves France.For Ko-Fi shop orders : Tracking number will be provided through Ko-Fi and/or Paypal, with status updates available on the La Poste website : https://www.laposte.fr/outils/track-a-parcel
For Etsy orders : Tracking number will be provided through Etsy.I am not responsible for any loss or damage during shipment. Products are packaged securely; any damage incurred in transit is the responsibility of the postal services.If you have any issues with your order, please contact me so we can find a solution.Customs & Import taxes :
Buyers are responsible for any applicable customs and import taxes. I am not responsible for delays caused by customs procedures.Returns :
If your order is returned to me, or if it's returned to avoid customs charges, it can be resent, but you will need to cover the shipping costs.Refunds:
If you opt not to have your order resent, only the cost of the products will be refunded, not the shipping fees.Contact :
For inquiries, you can contact me via email [email protected] or DM on Instagram or Twitter

**Created on June 2022, modified May 2024
PLEASE READ AND UNDERSTAND THESE GUIDELINES FULLY BEFORE PLACING AN ORDER.Commission TOS :
✧I have the right to decline a commission if I do not see fit.
✧Payment is through Paypal allowing the client to pay with Paypal or credit card
✧There are no refunds
✧ Upon completion, clients will receive their finished product with a signature. They are not authorized to remove or alter these signatures and watermarks. The signatures and watermarks must remain on the illustration, especially when shared on social media and online platforms.
✧I DO NOT ALLOW TO SELL THE SALE OF THE COMMISSIONED ARTWORK AS AN NFT
✧I DO NOT ALLOW THE USE OF THE COMMISSIONED ARTWORK FOR AI PURPOSES.
✧Clients who share the completed commission to their online collections or social media profiles MUST CREDIT THE ORIGINAL ARTIST as Cerumoce. This includes profile pictures or backdrops for a site.
✧Clients DO NOT HAVE PERMISSION to use the commissioned artwork for personal profit. This includes selling prints, t-shirts, stickers or or using it for personal business advertisements. However, clients are allowed to have to print the artwork for personal use, such as hanging it at home or keeping it in a folder.
✧I retain full and complete rights to all artwork created, including its usage for portfolios, examples, social media, and art advertising. The ownership and concept of the characters remain with the client. If preferred to keep private, please state it beforehand.Payment & Commission process :
1. We'll begin by discussing your commission idea in detail.
2. Based on our discussion, I'll provide you with an estimate for the commission.
2. You'll receive the first invoice via PayPal. PayPal invoices are flexible, allowing payment via PayPal or credit card.
3. The initial payment is 50% of the total commission price.
4. Once the first payment is received, I'll start working on your commision and send a first sketch within one to two weeks.
5. One revision of the sketch is included at no extra cost. Please ensure that all references are clear beforehand. Any additional revisions beyond this will incur a fee of 5€ each.
6. After the sketch is approved, I will send the final invoice
7. Upon receiving the final payment, I'll proceed with the rest of the commission, keeping you updated at each stage, including line art, base color, shading/lighting, background, until the commission is completed.
8. The finished product will be delivered to your email.Commission completion time :
✧I do not work with deadlines. The completion time generally ranges from two weeks to three months, depending on the complexity of the commission and the promptness of your feedback.
✧I'll provide you with regular updates on the progress of your commission.
✧If you need the commission to be completed by a specific date, an additional fee of 15€ will be applied. The commission will be prioritized and completed within two weeks.